Shipping policy
Shipping Policy
At Zenvico™, we are committed to delivering your order as quickly and reliably as possible.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
During periods of high order volume, holidays, or promotional events, processing times may be extended. Customers will be notified of any significant delays whenever possible.
Shipping Times
Estimated delivery times:
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United States: 7–15 business days
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Canada: 7–18 business days
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Europe: 8–18 business days
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Australia & New Zealand: 8–18 business days
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Rest of World: 10–25 business days
Please note that shipping times are estimates only and are not guaranteed delivery dates.
Delivery times may be affected by:
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Customs inspections
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Weather conditions
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Carrier delays
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Peak holiday seasons
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Local delivery disruptions
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Public holidays
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Other circumstances beyond our control
International customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by their local authorities. These fees are not included in the purchase price or shipping cost.
Multiple Shipments
Some orders may be fulfilled from different warehouses and may arrive in separate packages.
Customers may receive multiple tracking numbers for a single order.
Tracking Information
Tracking information will be sent automatically via email once your order has shipped.
Please allow 3–5 business days for tracking updates to appear in the carrier's system.
Customers are responsible for monitoring tracking updates and ensuring successful receipt of their shipments.
Delivered Orders
Orders marked as "Delivered" by the shipping carrier will be considered successfully delivered.
Carrier tracking records, delivery scans, GPS delivery confirmation, signature confirmation (when applicable), and other carrier-provided documentation may be used as proof of delivery.
If a package is marked as delivered but cannot be located, customers should:
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Check with household members
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Check with neighbors
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Contact building management or mailroom staff
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Contact the shipping carrier directly
Claims regarding missing delivered packages must be reported within 7 days of the delivery date.
Lost Packages
If a package appears lost in transit, please contact our support team.
We will work with the shipping carrier to investigate the shipment and determine an appropriate resolution.
Packages may be considered lost only after a reasonable investigation period has been completed.
Incorrect Address
Customers are responsible for providing accurate and complete shipping information.
Orders shipped to an address provided incorrectly by the customer may not be eligible for replacement or refund.
If an order is returned due to an incorrect or incomplete address, additional shipping fees may apply before reshipment can be arranged.
Refused Deliveries
Orders refused by the recipient or returned due to an unclaimed package may be subject to return shipping fees, reshipping fees, or handling charges.
Contact Us
For shipping-related questions, please contact:
Our support team aims to respond within 24 business hours.